Built for Every Enterprise That Answers Calls.
From telecoms handling millions of daily balance inquiries to banks navigating complex fraud calls — CHIOMA slots into your operation as a multilingual first-responder that never sleeps.
Turn your call center into a 24/7 multilingual support hub.
Telecoms operate some of the highest-volume call centers in Africa. MTN Nigeria alone handles tens of millions of customer contacts annually — the vast majority for simple, repeatable requests that don't need a human agent.
Agents spend over 60% of their time on Tier-1 queries while customers in Kano or Owerri wait 10+ minutes to reach someone who speaks their language.
What CHIOMA Handles
- Airtime & data balance
Instant balance readout in caller's language with top-up prompts.
- Bundle activation
Guided self-service to activate data, calls, or SMS bundles.
- Recharge failures
Detect and resolve failed recharge transactions with escalation fallback.
- SIM swap & port requests
Identity-verified initiation with human handoff for approval.
- Network outage reports
Cluster outage reports by area, auto-acknowledge, and update callers on ETA.
- Roaming activation
Enable international roaming in-call with spoken confirmation.
Speak your customer's language at the most critical touchpoint.
Nigerian bank customers rank phone support as their #1 preferred channel for urgent issues — yet average hold times exceed 12 minutes. Fintech apps serve millions of users across all literacy levels, many of whom default to a phone call when the app fails them.
Dialect diversity and high anxiety around money mean callers need to feel understood immediately. English-only IVRs erode trust before the first human agent joins.
What CHIOMA Handles
- Account balance & mini-statement
Secure PIN-verified balance and last 5 transactions in Yoruba, Igbo, Hausa, or Pidgin.
- Card block & unblock
Immediate card suspension with caller-verified identity, no hold time.
- Transaction dispute initiation
Capture dispute details, assign a reference number, and set expectations.
- Transfer limit adjustments
Walk callers through limit upgrade requirements and initiate the request.
- Loan status & repayment
Repayment schedules, outstanding balance, and early-repayment options.
- BVN & KYC guidance
Step-by-step guidance on document requirements for account upgrades.
Build trust through language. Convert enquiries into policies.
Insurance penetration in Nigeria sits below 1% of GDP — not because of lack of demand, but because of lack of trust and clarity. Customers who can ask questions and get answers in their language are far more likely to convert and far less likely to lapse.
Agents struggle to explain complex policy terms to callers who prefer communicating in Yoruba or Hausa. Mis-sold or misunderstood policies drive high lapse rates.
What CHIOMA Handles
- Policy coverage enquiries
Plain-language explanation of what is and isn't covered, in any supported language.
- Premium payment confirmation
Confirm payment receipt and update next due date without agent intervention.
- Claims initiation
Capture first-notice-of-loss details, assign a claim number, set timeline expectations.
- Renewal reminders & consent
Automated outbound calls for renewal confirmation in the customer's language.
- Beneficiary updates
Guided identity verification and beneficiary change request capture.
- Product education
Explain life, health, and motor products to prospective customers before agent handoff.
Eliminate the 'where is my order?' call flood.
Delivery failure and opaque tracking are the top two reasons customers call Nigerian e-commerce and logistics companies. These calls are high-volume, low-complexity, and entirely solvable with a voice AI that can pull real-time data and speak naturally.
Up to 40% of inbound calls on delivery days are order status checks — fully repetitive enquiries that burn agent capacity and leave real problems under-served.
What CHIOMA Handles
- Order status tracking
Real-time delivery status read-out with estimated arrival windows.
- Delivery rescheduling
Let callers change delivery date or address without an agent.
- Returns & refund initiation
Capture return reasons, eligibility check, and logistics scheduling.
- Failed delivery follow-up
Proactive outbound call to reschedule when a delivery attempt fails.
- Rider location updates
Trigger real-time rider check and relay ETA in under 30 seconds.
- Complaint logging
Structured capture of damaged goods or missing items with photo-upload SMS prompt.
Give patients answers in their language, day or night.
Healthcare providers face a critical tension: patients need information urgently, but clinical staff time is finite. A voice AI layer handles administrative and informational calls so doctors and nurses focus on care.
Reception desks and appointment lines in Nigerian hospitals are perpetually overwhelmed. Patients who can't get through resort to showing up in person, adding to facility congestion.
What CHIOMA Handles
- Appointment booking & rescheduling
Check availability and book or change appointments across departments.
- Lab results readiness
Notify patients when results are ready and guide them to the right channel for access.
- Prescription refill requests
Capture refill requests and route to the prescribing doctor's queue.
- Medication reminders
Outbound reminder calls in local language with dosage confirmation.
- Insurance pre-authorisation
Guide patients through the pre-auth process and check HMO coverage status.
- Facility directions & hours
Provide branch-specific hours, parking, and directions in caller's language.
Handle outage floods without scaling your headcount.
Power distribution companies and gas providers in Nigeria deal with severe call volume spikes during outages. A single fault can trigger thousands of calls within minutes — all asking the same questions about restoration time.
DISCOs receive tens of thousands of calls during outage events. Without automation, these queues become unmanageable and damage customer trust in an already fragile relationship.
What CHIOMA Handles
- Prepaid meter top-up queries
Confirm token receipt, troubleshoot failed top-ups, guide vending process.
- Outage reporting & ETA
Accept outage reports, cluster by area, and broadcast estimated restoration times.
- Bill dispute resolution
Estimated billing disputes captured, reference issued, escalation triggered where needed.
- Meter fault reporting
Structured fault capture with ticket number and callback scheduling.
- Reconnection status
Update customers on disconnection and reconnection queue status.
- New connection enquiries
Explain application process and required documentation in local language.
Capabilities That Cross Every Industry
Regardless of your sector, CHIOMA delivers the same core guarantees that make it enterprise-grade.
Instant Language Detection
CHIOMA identifies the caller's language within the first 2 seconds — no menu selection, no language press. Yoruba callers get Yoruba. Hausa callers get Hausa.
Zero Latency Handoff
When escalation is needed, the receiving agent gets a full context packet — language spoken, intent detected, data retrieved — before they say hello.
Always-On Coverage
Bank customers call at 2am. Power goes out on weekends. CHIOMA handles every inbound call 24/7/365 — no shift premiums, no call queue overflow.
Elastic at Scale
Whether 10 calls or 10,000 arrive simultaneously — during outages, launches, or promotions — CHIOMA scales without a single dropped call.
Data-Driven Intelligence
RAG-backed knowledge retrieval means CHIOMA answers from your policy docs, product catalogue, and live databases — not a generic script.
Measurable ROI
Every call is logged, transcribed, and tagged by intent. Operations teams get full visibility into call patterns, resolution rates, and escalation reasons.
Ready to Evolve Your Support?
Join the waitlist for our early access partner program and be the first to deploy CHIOMA in your organization.